FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Frequently asked question
Below are some common questions about shipping, returns, and exchanges
When hair stuck in the blue area and how to automatically collect hair and fur into the back top bin?
After working paused and a lot of hair remains or stuck on the blue fabric, you just need to pinch the gray silicone wiper of the roller and swing it up and down/forth and back several times, then the roller will automatically collect the hair and fur into the compartment."
There were no problems with the use scene, but the hair removal brush still did not work well. Why?
The effect of scraping pet hair off carpets or sofas and other surfaces is achieved by rubbing two gray silicone scrapers on a roller back and forth over the carpet.
So when you use a pet hair removal roller brush, make sure that the 2 gray silicone scrapers are touching surfaces such as carpets & sofas as they go back and forth each time..
Here's a tip, please stay in a relaxed position. When pushing the product forward, raise the hand holding the handle slightly upwards so that the gray scraper can scrape away the hair. While pulling the product back, gently press down with the hand holding the handle to ensure that the gray scraper will also scrape away the hair.
That's very important."
Why do the top storage compartments of hair removal rollers often pop open during use?
This is a frequent question from customers, so our designers have optimized and improved the cover opening. However, since the button itself is designed to be on the handle, to avoid accidentally touching the switch during use, hold the handle in the middle and use the correct grip. Do not cover the button with your hand."