1. Scope of Application
This policy applies to all products purchased from ACE2ACE's official channels, including our official website, authorized physical stores, and recognized e - commerce platforms.

2. Return Conditions
2.1 Unused and Undamaged Goods
- You can return the product within [X] days after receiving it. The product must be in an unused condition, free from any damage, with the original packaging intact and all accessories included. For example, if it is a pet grooming tool, all parts of the tool should be in their original state, and the packaging box should not be damaged.
2.2 Quality - related Issues
- If the product has quality problems, such as being defective, malfunctioning, or not conforming to the product description, you have the right to apply for a return regardless of the time limit mentioned above. Quality problems include but are not limited to a pet hair - cleaning tool that fails to effectively collect pet hair as advertised or a pet toy that breaks easily during normal use.

3. Return Process
3.1 Initiating a Return Request
- Please contact our customer service team within the specified time limit. You can reach us through the following channels:
- Customer Service Hotline: [Phone Number]
- Online Customer Service Platform: [Link to the online service platform]
- Email: [Email Address]
- Our customer service representatives will get in touch with you within [X] hours. They will guide you through the next steps, including providing you with a return authorization number and instructions on how to pack the product for return.
3.2 Return Shipping
- If the return is due to a quality problem on our part, we will be responsible for the return shipping costs. We will either provide you with a prepaid shipping label or reimburse you for the shipping fees after receiving the returned product.
- If the return is due to your change of mind or other non - quality - related reasons, you will be responsible for the return shipping costs. Please choose a reliable shipping method and obtain a tracking number for your return shipment.
3.3 Inspection of Returned Goods
- Once we receive the returned product, our quality inspection team will conduct a thorough inspection within [X] working days. If the product meets the return conditions, we will proceed with the refund process. If the product shows signs of use, damage, or is missing parts, we may not be able to process the return or may only offer a partial refund.

4. Refund Process
4.1 Refund Timeframe
- For successful return requests, the refund will be processed within [X] working days. The time it takes for the refund to reach your original payment account may vary depending on your payment method and the policies of your financial institution. For example, refunds to credit cards may take 3 - 7 business days, while refunds to PayPal accounts may be processed more quickly.
4.2 Refund Method
- The refund will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited back to your credit card account; if you used a third - party payment platform like PayPal, the refund will be returned to your PayPal balance.

5. Exceptions
- Some special - order products or limited - edition items may have different return and refund policies. These will be clearly stated on the product page or in the purchase agreement at the time of purchase.
- Gift cards and non - physical products are generally non - refundable and non - returnable, except in cases where there are legal requirements.

6. Contact Information
- If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer service team.
- Email: ace2ace123@outlook.com