If you find that the product is defective or missing parts after receiving the package, please contact customer service at  ace2ace123@outlook.com and pro-vide the following information:

Buyer must provide clear photos/screenshots containing:

① Outer package with SKU label

② Outer package with waybill information

③ Product quantity or defective product photos.

④ Order number from online purchases made through ACE2ACE.

Once confirmed, our support team will help to arrange replacement or refund for you. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.

Returning products for any reason other than a proven defect

Warranty claims on items taken outside the original country of purchase

Buyer’s accidental returns

Returning personal items

Returning items claimed to have defects but found by ACE2ACE quality control to be in working condition

Returning defective items in international shipping

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers